REFUND & RETURNS POLICY

1. RETURNS

We want our customers to have a positive shopping experience. If you have an issue with your order, please contact our customer service team as soon as possible so we can review your request.

Return eligibility may depend on the type and condition of the product, the reason for the return, and applicable laws and regulations.

2. REFUNDS

If your refund request is approved, the applicable refund will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution. Once a refund has been issued, additional processing time may be required before the funds appear in your account.

3. DAMAGED OR INCORRECT ORDERS

If you receive an order that appears damaged, defective, incomplete, or different from what you ordered, please contact us promptly with your order information and details about the issue.

We may request photographs or other information to help us investigate and determine the appropriate resolution.

4. SHIPPING & DELIVERY

We offer shipping and delivery services for eligible orders. Available shipping methods, delivery areas, and estimated delivery times may vary depending on the destination and the shipping option selected at checkout.

Once an order has been processed and shipped, customers may receive tracking information when tracking is available for the selected shipping method.

Delivery estimates are provided for convenience and are not guaranteed. Delays may occur because of carrier operations, weather, holidays, incorrect address information, or circumstances outside our control.

5. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. LOST OR DELAYED PACKAGES

If tracking information indicates that a package has been delivered but you have not received it, please contact the shipping carrier first and then contact us if additional assistance is needed.

For packages that are delayed or lost in transit, we may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

7. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible after placing the order. Cancellation requests are not guaranteed once an order has entered processing or has been shipped.

8. WHOLESALE ORDERS

Wholesale orders may be subject to different purchasing, shipping, return, or cancellation terms depending on the order quantity and agreement between the customer and Flying Horse Black Edition.

Customers interested in wholesale purchases should contact us before placing a large order to confirm the applicable terms.